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CloseIt’s easy to customize products with your own photo or art in our product configurator. Choose one of the Uncommon blank canvas products and then upload your image file, or if you need some inspiration, choose artwork from the Uncommon gallery.
Upload images with dimensions no smaller than 2000 × 2000 pixels but no larger than 4000 pixels (width or height) and a file size no larger than 10 MB. If your image is a photo, make sure to check the size of the file to be sure the image is large enough to cover the entire case. IF THE SITE WARNS YOU THAT YOUR IMAGE IS TOO SMALL, here are a few things to check:
1. Did you download an image from the web? Most images that can be downloaded from the web free of charge are saved at a relatively low resolution which will not be large enough to cover the entire print area of the case.
2. If you’ve selected an image from a photo sharing site such as Flickr, Photobucket or Picasa, you may need to go back to the site and search for information on downloading a full size picture.
3. If the image you are trying to upload was sent to you in an email, it might have been compressed. Most email applications have a default setting which might compress the image that is being sent. In this case, you should request the sender to have the image resent as an attachment or check the settings to be sure you’re receiving the largest image possible.
If you are still having problems, contact us, let us know what the issue seems to be, and we will try to help you out.
We just need a few things to open an account for you. Just give us your name and email address here —it’s that easy! If you do not receive your account confirmation right away, please check your Spam filter and make sure you add “hello@getuncommon.com” to your address book for future emails.
You don’t need an Uncommon account to check out all the inspiring blank canvas products and cool artwork we offer or to start designing your own creation; but you will need an account to enjoy many of the other Uncommon features. Once you order a product, we create an account for you so it’s easy for you to check your order history and come back for more.
With an account, you can save favorite artwork from the gallery for your next visit, save your own uploaded art and photos, save product designs, order products, receive our newsletter and more. Sign up for an account here!
You can update your information in your Uncommon Account. If you’re already signed in, visit the Account page and click on the “Customer Profile” tab to update your email address, billing or shipping information.If you don’t see a link to your Account or aren’t sure if you’re signed in already, sign in and then update your “Customer Profile.”
If you don’t already have an account, you can still design something cool and then proceed to checkout. Once you’re there and start the checkout process, we will make an account for you so you can continue to purchase your item(s). We’ll automatically send you a sign-up email so you have the information you need to sign in again in the future (be sure to check your Spam folder for an email from “hello@getuncommon.com” if you don’t see the welcome email in your Inbox).
Sorry, but our Limited Edition cases are just that: limited. We have amazing artists from the Uncommon Community design some cases and then we print a certain number of them. If you saw a case in the Limited Edition galleries but it’s not there anymore, we’ve sold out. Don’t be discouraged; get inspired from other amazing artwork in the galleries. And check back often–we are always adding new artwork and designs so you are sure to find more you like.
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No. No. And No. We print your design directly onto the Uncommon blank canvas products using our permanent printing process. It is EMBEDDED into the case itself and will not peel off or fade; your design stays as brilliant as the day it was printed.
Every Uncommon product is printed with a revolutionary, permanent and durable printing process we call TATT™ (THERMO-Active Transdermal Technology). TATT coupled with our unique full-wrap design coverage, means your artwork is not only preserved for a lifetime of use, but also provides solid impact protection—something a sticker can never provide!
Sure thing. All you have to do is slide off the bottom part of the capsule case and dock your device. There is no need to take your device out of the case entirely.
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When you go through the checkout process, you can pay with your Visa, Master Card or American Express credit or debit card.
No, sorry. At this time we only accept major credit or debit cards.
We make it our highest priority to process, print, and package all orders within 2 business days. You always choose the shipping rate and method, so the actual time from us to your door is up to you.
Sign in to your Account and click on the “Order History” tab to check on your order status.
Your credit or debit card is charged when you click “submit” during checkout.
We use UPS for all of our shipping and you are always able to choose the best shipping option for you. Shipping costs are based on your shipping preference.
Yes, we do ship to countries all over the world. Be sure to get us all your necessary shipping information.
No, we do not ship to standard P.O. Boxes.
After you complete your purchase, you will receive an Order Receipt in your email Inbox (if you don’t see it, check your Spam folder). That receipt will contain your UPS tracking number that you can use to track your package.
Yes, your order will continue without issues even if you missed the email order receipt. It’s possible your email receipt got caught in your Spam folder, so you should check there and add “hello@getuncommon.com” to your address book to ensure future order communication makes it into your Inbox.
Create the design as usual and then proceed to checkout. Enter your friend’s mailing address as the shipping address and we will get their gift off to them!
Stay calm. Follow up with UPS using your tracking number to see if they can help you find your package. If you still need help or have questions, please contact us and we’ll be glad to work with you to get your order delivered.
“Uncommon” will be the company name on your credit or debit card statement.
When you complete your order on our site, you’ll notice the lock icon in the address bar, and you’ll also notice the http become https. The “s” and the lock means you’re on a secure server and your purchase is safe.
Sign in to your Account and click on the “Order History” tab to review your previous orders.
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We want you to be happy. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a replacement with the same image. After 30 days, Uncommon cannot accept returns.
To return an item:
Uncommon Returns
700 Locust Lane
Louisville, KY 40217
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Go to the Join Us tab, create an account and upload your original photos or artwork (please submit no more than five images). After you upload an image, scroll over the image and click on “View Details.” Then, click on the “Submit for Approval” button, which will notify us to review your artwork. If we are interested in adding you to the Community, our curatorial staff will contact you directly with more information. You can expect to hear from us within a month if your work has been selected.
We receive hundreds of submissions every day, so please don’t take it personally if you don’t hear from us. Your artwork will be marked in your account under the “My Artwork” tab as “Not Accepted.” If your artwork wasn’t chosen this time, keep in touch and continue to submit new images. We are always curating new collections and looking for more inspiration from our creative community.
You get a slot in the Uncommon Community gallery, so others can get inspired and make designs from your artwork, and you get paid every time a product sells with your artwork.
You will get a page that talks about you and your work, and a link to your external website. As you become a part of our family and help support Uncommon, Uncommon supports you and helps grow and support the art and design community.
If you are selected as an Uncommon Artist, you will get paid 5% of the product cost as a royalty for every product sold that uses your artwork.
All Uncommon Artists must review and sign our artist contract; we will then pay you for your royalties in US currency with a check on a quarterly basis.
We’re looking for insanely talented artists and designers to join our Community. All artwork submitted to the Uncommon Community is reviewed by the Uncommon Art Direction and Curatorial staff. We are often trying to curate specific themes and collections, so our needs are often changing.
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Click on over to Contact Us or email us at help@getuncommon.com and we will help you out. We are committed to making sure that your Uncommon experience is a good one.
If you forget your password, your best option is to reset your password from our Sign In page.
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We value your privacy and would never do anything to hurt you. Read more about our Privacy Policy here.
Our products are the best in design and quality, our printing technology and quality is second to none. We work with the best artists in the world and we provide you the opportunity to join the Uncommon Community, make some money from your artwork, and help foster the creative community. Find out more here
Everyone can be creative, or inspired by creativity, with Uncommon products. You can use your own artwork or photos, or you can use artwork from the galleries, to customize your case. If you’re looking for something designed by another creative mind, you can purchase ready-made cases in our Limited Edition galleries.
We give 2% of our profits every year to charities and groups that support arts education, such as the NEA. It’s our commitment to helping grow the artistic community that grew us. Arts education has taken a serious beating in the last decade, and we want to do what we can to help correct this inequity; we know how important art can be in the life of young and old alike.
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