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CloseWhich cases fit the iPhone 4S?
What are the file requirements for uploading my own art or photo?
How long does it take to print my case?
Does Uncommon ship internationally?
How much does shipping cost?
What’s your return policy?
We are committed to making sure that your Uncommon experience is a good one. Click on over to Contact Us or email us at hello@getuncommon.com and we will help you out.
We will respond to emails within two business days. Or you may reach us by phone at +1(877 698 6266). Our phone hours are Monday – Friday 9a to 6p CST.
It’s easy to customize products with your own photo or art in our product configurator. Choose one of the Uncommon blank canvas products and then upload your image file, or if you need some inspiration, choose artwork from the Uncommon gallery.
Upload images with dimensions no smaller than 2000 × 2000 pixels but no larger than 4000 pixels (width or height) and a file size no larger than 10 MB. Your file should be in RGB color mode at a high resolution of 300DPI.
If your image is a photo, make sure to check the size of the file to be sure the image is large enough to cover the entire case. IF THE SITE WARNS YOU THAT YOUR IMAGE IS TOO SMALL, here are a few things to check:
1. Did you download an image from the web? Most images that can be downloaded from the web free of charge are saved at a relatively low resolution which will not be large enough to cover the entire print area of the case.
2. If you’ve selected an image from a photo sharing site such as Flickr, Photobucket or Picasa, you may need to go back to the site and search for information on downloading a full size picture.
3. If the image you are trying to upload was sent to you in an email, it might have been compressed. Most email applications have a default setting which might compress the image that is being sent. In this case, you should request the sender to have the image resent as an attachment or check the settings to be sure you’re receiving the largest image possible.
If you are still having problems, contact us, let us know what the issue seems to be, and we will try to help you out.
We just need a few things to open an account for you. Just give us your name and email address here —it’s that easy! If you do not receive your account confirmation right away, please check your Spam filter and make sure you add “hello@getuncommon.com” to your address book for future emails.
You don’t need an Uncommon account to check out all the inspiring products and cool artwork we offer or to start designing your own creation; but you will need an account to enjoy many of the other Uncommon features. Once you order a product, we create an account for you so it’s easy for you to check your order history and come back for more.
With an account, you can save favorite artwork from the gallery for your next visit, save your own uploaded art and photos, save product designs, order products, receive our newsletter and more. Sign up for an account here!
You can update your information in your Uncommon Account. If you’re already signed in, visit the Account page and click on the “Customer Profile” tab to update your email address, billing or shipping information.If you don’t see a link to your Account or aren’t sure if you’re signed in already, sign in and then update your “Customer Profile.”
If you forget your password, your best option is to reset your password from our Sign In page.
If you don’t already have an account, you can still design something cool and then proceed to checkout. Once you’re there and start the checkout process, we will make an account for you so you can continue to purchase your item(s). We’ll automatically send you a sign-up email so you have the information you need to sign in again in the future (be sure to check your Spam folder for an email from “hello@getuncommon.com” if you don’t see the welcome email in your Inbox).
Sorry, but our Limited Edition cases are just that: limited. We have amazing artists from the Uncommon Community design some cases and then we print a certain number of them. If you saw a case in the Limited Edition galleries but it’s not there anymore, we’ve sold out. Don’t be discouraged; get inspired from other amazing artwork in the galleries. And check back often–we are always adding new artwork and designs so you are sure to find more you like.
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No. No. And No. We print your design directly onto the Uncommon blank canvas products using our permanent printing process. It is EMBEDDED into the case itself and will not peel off or fade; your design stays as brilliant as the day it was printed.
Every Uncommon product is printed with a revolutionary, permanent and durable printing process we call 3D TATT® (THERMO-Active Transdermal Technology). 3D TATT® coupled with our unique full-wrap design coverage, means your artwork is not only preserved for a lifetime of use, but also provides solid impact protection—something a sticker can never provide!
Your case will look amazing! A key component of our multi-level 3D TATT® process is the vacuum sealing finish used to ensure the highest quality permanent seal, deep into the case. The intensity of this finish may result in a slight position variance of your design, up to 2mm. Colors vary from monitor to monitor. The color that you see on your printed case will be very close to what you see on screen. Keep in mind that colors display differently on various computers and also can look slightly different when actually printed on our hard cases.
iPhone 4 Capsule Case
Fits the iPhone 4S and all iPhone 4 models.
iPhone 4 Deflector Case
Fits the iPhone 4S and all iPhone 4 models.
iPhone 4 Gallery Case
Fits the AT&T iPhone 4 only.
iPhone 4 Loop
Fits the AT&T iPhone 4 only.
iPhone 3G/3GS Capsule Case
Fits the iPhone 3G and the iPhone 3GS.
iPod Touch Capsule 3rd Gen
Fits the iPod touch 2nd and 3rd generation models.
iPod Touch Capsule 4th Gen
Fits the iPod touch 4th generation.
Not sure which iPod model you have? Check out the Apple iPod models guide here.
Our Capsule Cases are dockable. All you have to do is slide off the bottom part of the capsule case and dock your device. There is no need to take your device out of the case entirely. Deflector and Gallery cases are not dockable. Each case is visible from every angle on the Product Page, Design & Details section.
Uncommon cases are made to be compatible with Apple manufactured accessories. View our Design and Details section of each product page for images of the ports.
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When you go through the checkout process, you can pay with your Visa, Master Card or American Express credit or debit card.
No, sorry. At this time we only accept major credit or debit cards.
Every single Uncommon case is printed on demand just for you. We make it our highest priority to process, print, and package all orders within 4 business days. You always choose the shipping rate and method, so the actual time from us to your door is up to you.
Sign in to your Account and click on the “Order History” tab to check on your order status.
Your card is pre-authorized for your purchase amount when you click “submit” during checkout. You may see a pending charge on your account at this point. Your card is charged when your order ships.
Shipping costs are based on your location and your selected method of delivery.
Yes, we do ship to countries all over the world. Be sure to get us all your necessary shipping information.
We offer an International Post service with a 5 to 15 business days delivery time. Tracking numbers are not available with the International Post shipping option at this time. We also offer UPS international shipping options.
International packages are subject to taxes, customs fees and duties. You will be responsible for any taxes, customs fees and duties that might be incurred.
No, we do not ship to standard P.O. Boxes.
After you complete your purchase, you will receive an Order Receipt in your email Inbox (if you don’t see it, check your Spam folder). That receipt will contain your UPS tracking number that you can use to track your package.
Yes, your order will continue without issues even if you missed the email order receipt. It’s possible your email receipt got caught in your Spam folder, so you should check there and add “hello@getuncommon.com” to your address book to ensure future order communication makes it into your Inbox.
Create the design as usual and then proceed to checkout. On Step 3. of checkout, you’ll see an option to mark the order as a gift. Enter in your recipient’s shipping address and in Step 5. you can include a personal message. We also have gift cards available on our Products page, so that your friends and family can customize their own cases!
Stay calm. Follow up with UPS using your tracking number to see if they can help you find your package. If you still need help or have questions, please contact us and we’ll be glad to work with you to get your order delivered.
“Uncommon” will be the company name on your credit or debit card statement.
When you complete your order on our site, you’ll notice the lock icon in the address bar, and you’ll also notice the http become https. The “s” and the lock means you’re on a secure server and your purchase is safe.
Sign in to your Account and click on the “Order History” tab to review your previous orders.
Have a question or comment about Uncommon that’s not addressed here? Send us a note
We want you to be happy. If you are not satisfied with your purchase, please email us at hello@getuncommon.com within 30 days of your order receipt to explain why you are not happy with your case. Once we have confirmed we are able to accept your return, and process a replacement case (exact same image and same case), we will give you a return authorization number.
Please do not send a returned case to Uncommon without contacting us for an authorization number.
After 30 days, Uncommon cannot accept returns.
Each case ordered from Uncommon is printed on-demand and especially for you. For this reason we cannot accept returns for the following reasons:
You want a different image on your case
You have decided you want a different type of case
Returns may only be exchanged for replacements of the exact same case with the exact same image.
Non-printed products can be returned for store credit of purchase price (shipping not refundable).
Have a question or comment about Uncommon that’s not addressed here? Send us a note
Go to the Join Us tab, create an account and upload your original photos or artwork (please submit no more than five images). After you upload an image, scroll over the image and click on “View Details.” Then, click on the “Submit for Approval” button, which will notify us to review your artwork. If we are interested in adding you to the Community, our curatorial staff will contact you directly with more information. You can expect to hear from us within a month if your work has been selected.
We receive hundreds of submissions every day, so please don’t take it personally if you don’t hear from us. Your artwork will be marked in your account under the “My Artwork” tab as “Not Accepted.” If your artwork wasn’t chosen this time, keep in touch and continue to submit new images. We are always curating new collections and looking for more inspiration from our creative community.
You get a slot in the Uncommon artist gallery, so others can get inspired and make designs from your artwork, and you get paid every time a product sells with your artwork.
You will get a page that talks about you and your work, and a link to your external website. As you become a part of our family and help support Uncommon, Uncommon supports you and helps grow and support the art and design community.
If you are selected as an Uncommon Artist, you will get paid a royalty for every product sold that uses your artwork.
All Uncommon Artists must review and sign our artist contract; we will then pay you for your royalties in US currency with a check on a quarterly basis.
We’re looking for insanely talented artists and designers to join our Community. All artwork submitted to the Uncommon Community is reviewed by the Uncommon Art Direction and Curatorial staff. We are often trying to curate specific themes and collections, so our needs are often changing.
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We value your privacy and would never do anything to hurt you. Read more about our Privacy Policy here.
Our products are the best in design and quality, our printing technology and quality is second to none. We work with the best artists in the world and we provide you the opportunity to join the Uncommon Community, make some money from your artwork, and help foster the creative community. Find out more here
Everyone can be creative, or inspired by creativity, with Uncommon products. You can use your own artwork or photos, or you can use artwork from the galleries, to customize your case. If you’re looking for something designed by another creative mind, you can purchase ready-made cases in our Limited Edition galleries.
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